our team of professionals work as an extension of your team to provide best in class solutions that your business needs.
MISSION
Our mission is to drive meaningful customer experiences by connecting our customers to theirs through CenterMaster – a dependable, easily scalable, and innovative in the cloud solution for contact centers.
ABOUT US
AcuCall is a leading provider of integrated contact center solutions with multichannel platform solutions designed to increase customer engagement and drive results to ensure optimal efficiency, increased revenue opportunities, and lower operating costs. AcuCall accomplishes this through the integration of state-of-the-art technologies that provide a blend of tactical and strategic elements that are unique in the contact center industry. Since 1999, AcuCall has been providing call center software and services to Fortune 100 and 2500 corporations and small to mid-size enterprises.
Executive Team
Stephen Ward
Chief Executive Officer &
Chief Technology Officer
Stephen has overall responsibility for AcuCall’s vision and strategic direction. His expertise includes over 20 years of success in global business. He has been directly involved in the design, manufacturing, and marketing of business-to-business technology-based solutions for over 20 years. Prior to AcuCall Stephen served as CEO of two early stage telephony and CRM software companies, Unovox and Voicesoft, and as president of Egghead Software’s Global Solutions Group which was acquired by Amazon.com. He began his career working for Sandy Weill at the Investment Banking Group of Shearson Lehmann Bros. Stephen holds bachelor’s degrees in business and economics from the University of Washington.
Steven Bartosz
Chief Operating Officer
Steven has over 15 years of contact center experience including roles within Customer Service, Resource Planning, Workforce Management, and Operations in both the telecommunication and healthcare industries. He earned a Bachelor of Science in business from the University of Phoenix and has held analytical and leadership roles at LifeMasters, StayWell Health Management, and Apria Healthcare. Steven is responsible for the overall operations of AcuCall, the establishment and implementation of procedure and policies, and their execution in day-to-day operations.