SERVICES · CONCIERGE CAMPAIGNS
The part of the platform that answers the phone.
Professional services, campaign management and reporting services — the same people who built CenterMaster configure it for you and run it with you.
HOW AN ENGAGEMENT RUNS
Five steps, one team.
You work with the same people from the first call to the monthly report.
Scope
Needs analysis and journey mapping: who you contact, why, through which channel, and what a good outcome looks like.
Build
Flows, integrations and lists. We build the IVR and ITR flows, connect your CRM or payment system, and load and filter the lists.
Pilot
A short, usage-based pilot on a real campaign, so you judge results, not slides.
Run & tune
Daily monitoring and real-time adjustments to hourly volume, scripts and lists, based on what the campaign is actually doing.
Report
Canned and custom reports and data transfers, so you see the results the way your finance team counts them.
PROFESSIONAL SERVICES
From consultation to launch.
Our team supports you from consultation through implementation. You decide how much help you need.
Design & project management
Consultation, network assessment and solution design, with a project manager who owns the timeline.
Integration
CRM and API integration and system configuration — including the billing and payment systems your campaigns post to.
Complex IVR & ITR builds
Multi-step flows with payments, lookups and routing, built and tested by the team that builds CenterMaster.
Training & performance testing
Agents and supervisors trained on your own campaigns, and performance tests before the first real contact goes out.
REPORTING SERVICES
Data beyond the canned reports.
Beyond CenterMaster's standard reports, our Reporting Services team gets you the timely, accurate data you need to measure performance and adjust the business.
Routine secure data transfers
Scheduled, secure transfers of call, text and payment data into your own systems.
Performance dashboards
Dashboards built around the numbers your managers actually run the day on.
Ad-hoc & custom operational reports
One-off questions answered, and recurring reports shaped to your operation.
API integration
Pull CenterMaster data into your own tools through the API.
MANAGED CAMPAIGNS
We can run the campaigns, too.
For one client we run about 35 sales, outreach and collections campaigns a day. Our team builds them, monitors them and adjusts each one on the results it shows in real time — and our fees follow the client's success.
That's the concierge approach: your user and IT teams rely on our implementation skills and on our daily monitoring, reporting and adjustments. Start with a single capability and grow as your results justify it.
Questions we hear
Do we need our own IT team to run CenterMaster?
No. Many of our clients don't have one. They work directly with our team, which coordinates delivery and runs their campaigns day to day.
Can you integrate with our billing or payment system?
Yes — that's how our largest healthcare program works: texts, the dialer and the IVR are wired straight into the client's payment collection system. CRM and API integrations are scoped in the Build step. See Healthcare & DME.
Who monitors campaigns once they're live?
Our team does, daily. We watch the results and adjust hourly volume, scripts and lists in real time — that's the concierge part.
Talk to the people who'll run it.
Bring the campaign you're planning. We'll scope it with you — and if we can't help, we'll tell you that too.