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CENTERMASTER · SINCE 1999

Built for industries where every contact is on the record.

CenterMaster is the contact center platform for healthcare, collections, sales, resupply, subscription sales and more - using the platforms outbound dialer, inbound/outbound SMS/ITR or IVR. Launch new campaings in hours, utilize fully redacted call recordings and real people to coach your agents.

Book a demoSee how AI redaction works ↓
REC · agent 0417 · 03:41 · inbound

Agent: Thanks, I can take that payment now. Card number?

Customer: Sure, it's .

Agent: And your date of birth to verify?

Customer: .

REDACTED · 2 spans · Nothing sensitive to hear.

Current and past customers & partners we appreciate working with

  • UnitedHealthcare
  • Dell Technologies
  • Boston Consulting Group
  • NTT DATA
  • Owens & Minor
  • HCL
  • Sagility
  • HGS
  • Advocate Health Advisors
  • Sleep Coaches
  • CRF
  • ecco Corp
  • CXCI
  • HSO
  • LinkActiv
  • Makine S.A.C.
  • PAWA Dominicana
  • Dr Jay Jalisi
  • Military Order of the Purple Heart Auxiliary
  • Apria

WHO RUNS ON CENTERMASTER

Healthcare & DMEPatient balances, resupply, reminders — without a HIPAA slip.Political campaignsGO TO VOTE texts that launch in hours, not days or weeks.Sales & subscriptionsRenewals, add-ons and inside-sales dialing.CollectionsPay-by-phone and pay-by-text that people actually use.

…and any other lawful outreach. If your calls have rules, we've probably run them. Talk to an expert

The numbers behind the names.

running outreach for regulated industries
27 years
since 1999
collected in one year for a single healthcare client — up from $1M when we started
$17M
one client · record year (2017)
total cost per collected payment on that program
< 50¢
same program
calls and texts handled per year
>15M
platform · last 12 months

Figures from client programs run on CenterMaster; details in the case studies below.

BUILD IT MONDAY. LAUNCH IT TUESDAY.

A campaign is a flow. You draw it, we run it.

IVR and ITR scenarios are built as drag-and-drop flows — greeting, question, branch, payment, hand-off to an agent. Change a branch, relaunch. No ticket to a vendor.

  1. CPAP devices nearing end of service life
  2. SMS: device replacement notice
  3. Branch “no reply”: Single resend
  4. Outcome: no answer
  5. Evaluate reply
  6. Branch “1 or UPGRADE”: SMS: an agent will contact you
  7. Outcome: upgrade
  8. Branch “2 or KEEP”: SMS: usage guidelines reminder
  9. Outcome: keep
  10. Branch “STOP”: Opted out — number suppressed
See SMS & ITRSee IVR

One platform. Seven things it does well.

Outbound dialerPredictive, progressive, power, preview. You set and manage the number of Calls and texts per hour.Learn moreSMS & ITRTwo-way texting and text self-service: sales reorders, payments, reminders, surveys.Learn moreIVRDrag-and-drop call flows with speech recognition and pay-by-phone.Learn moreInbound, ACD & blendingSkills routing, screen-pop, blended agents.Learn moreRecording, redaction & speechEvery call recorded, transcribed and scrubbed of sensitive data.Learn moreLive coachingListen, whisper, barge in, take over, see the agent's screen.Learn moreReporting & analyticsReal-time dashboards, historical reports, custom data feeds.Learn more

Plus the parts you don't see on a feature list: a built-in CRM, an API, and a team that runs 35 campaigns a day for one client. Services

MACHINES REDACT - HUMANS COACH.

AI protects the data. People coach the people.

We use AI for the work a person shouldn't do: finding one card number in ten thousand hours of audio. We use people for the work a machine can't: teaching an agent how to handle the hard call.

MACHINES REDACT

  1. 1 · Record Every call, every channel.
  2. 2 · Transcribe Our own speech recognition, automatically.
  3. 3 · Redact Sensitive data found and masked — audio and text.
  4. 4 · Review & coach A supervisor listens to a safe recording. A person coaches.
REC · agent 0417 · 03:41 · inbound

Agent: Thanks, I can take that payment now. Card number?

Customer: Sure, it's , expires .

Agent: And your date of birth to verify?

Customer: . It's for the .

REDACTED · 4 spans · Nothing sensitive to hear.

What gets masked
  • Card, personal and health details are masked in audio and transcript.
  • Nobody who reviews a call — supervisors, QA, auditors, us — ever hears them.
  • Take payments inside the IVR or ITR and the agent never hears the card at all.
  • Our own speech recognition and text-to-speech run your flows and your transcripts — at a lower cost than rented speech APIs.
Recording & redaction

HUMANS COACH

  • Your supervisor picks who to listen to — live.
  • Whisper to the agent; the customer never hears it.
  • Barge in or take over when it matters. New hires learn on real calls, not in a classroom.
Live coaching

Machines are consistent. People are teachable. We put each where it belongs.

No AI agents. No agent-assist. We'll say so on every page.

Three programs, in numbers.

HEALTHCARE · DME · SINCE 2006

Patient balances after the deductible

Context
A large medical equipment provider — our largest client. Most patients are insured; a small balance is left on nearly every purchase.
Challenge
At least 30% of patients don't pay until contacted. Agent calls cost $5–7 each against $20–30 balances.
What we did
Fully automated outreach — SMS, dialer and inbound IVR — wired to the client's payment system. Little to no upfront cost to the client.
Results
$17M collected in a record year (2017) · from $1M in year one (2006) · < 50¢ total cost per payment

Measurable results delivered by AcuCall

Ask about this program

HEALTHCARE · MEDICAL EQUIPMENT · RESUPPLY

Medical equipment resupply sales

Context
A direct-to-consumer medical equipment company whose customers reorder supplies monthly or quarterly.
Challenge
Raise the productivity and contact rates of the client's internal and outsourced sales teams.
What we did
Monthly managed services — campaigns and reporting — priced on usage and success.
Results
+400% revenue over 4 years · no fixed costs

Measurable results delivered by AcuCall

Ask about this program

POLITICAL CAMPAIGN · GOTV · SMS

Get-out-the-vote reminders on a hard deadline

Context
A political campaign reaching supporters from the campaign's own list.
Challenge
Remind supporters to vote before the polls close. The deadline doesn't move.
What we did
A reminder text campaign, built and launched in 3 days.
Results
~80,000 reminder texts · delivered over about two days · 89% delivered

Measurable results delivered by AcuCall

Ask about this program
Healthcare & DME programsSales & subscriptions programsPolitical campaign programs

We're not an assembly line.

Since 1999, AcuCall has been run by the people who build it. You'll talk to engineers who configure your flows, and to a founder who still answers his phone.

  • Concierge campaigns

    One client runs over 35 sales, outreach and collections campaigns a day. Our team builds, monitors and tunes them in real time.

  • Support by humans, 15 hours a day

    Mon–Fri 8:00–23:00 ET, weekends 8:00–20:00 ET. A phone number, not a chatbot.

  • Priced for usage, start with a pilot

    You pay as campaigns run. Most engagements begin as a short pilot. How pricing works

About AcuCall

INSIGHTS

From the founder's desk.

Stephen Ward on AI, compliance and the economics of outreach.

All insights

Questions we hear

Do you sell AI agents or virtual agents?

No. We use AI for redaction, transcription and speech (TTS/STT). Calls are handled by your agents, IVR/ITR flows you design, and supervisors who coach live.

How does redaction work?

Every recording is transcribed and scanned for card numbers, SSNs, dates of birth and health details; those seconds are masked in the audio and transcript. Payments can also be captured inside the IVR/ITR so the agent never hears the card. See how redaction works.

Is CenterMaster TCPA / HIPAA / PCI compliant?

Compliance is a property of how you run campaigns; we give you the controls: dialing modes and hourly call and text limits for TCPA, list scrubbing, calling windows, opt-out handling, redaction, access controls. We are PCI DSS compliant (SAQ-D). More on our Security & compliance page.

How fast can we launch?

A flow is built in the drag-and-drop editor; simple reminder or GOTV campaigns go live in 7 days. Complex IVRs with payment integrations take longer — we scope them with you.

Do you publish pricing?

Not per seat. Billing is usage-based and most clients start with a pilot. See how pricing works, or book a demo and we'll quote your scenario.

Who will I talk to?

A person on our team, usually within one business day. Support runs 15 hours a day on weekdays.

See it on your own scenario.

Bring a real use case — a reminder, a balance, a GOTV list — and we'll build the flow with you on the call.

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