CENTERMASTER
The whole platform on one page.
ACD, CRM, Dialer, Outbound, Inbound, Blended, ITR (SMStext), IVR, Call Recording, Agent Scripting Tool, Coaching, Dashboard, Standard, Custom Reporting and more... — one platform, one data model, one team supporting you!
SEVEN MODULES
Start with one. Add more as needed.
Each module works on its own, and all seven share the same data, uploaded lists, agents, recordings, reports and more...
Outbound dialer
Predictive, progressive, power, preview. Calls and texts per hour you set.
- Four dialing modes, chosen per campaign
- Calls per hour and SMS per hour, set per campaign
- Logic driven list filtering tool and configurable answering-machine detection
SMS & ITR
Two-way texting and text self-service: sales, automatic resupply, payments, reminders, surveys and more!
- Local numbers, toll-free numbers or short codes
- ITR flows that you create, you implement or we can for you and, this can be done on-the-fly using our tool
- Opt-outs handled; hand-off to an agent queue
IVR
Drag-and-drop call flows, speech recognition or touch tone and pre-configured pay-by-phone among many other common campaigns
- Flows changed without a vendor ticket
- AcuCall proprietary speech recognition and text-to-speech
- Pay-by-phone campaigns connected to your existing accounts and payment systems
ACD - Inbound, Outbound, Blended
Skills based routing, screen-pop with agent script, blended agents and more.
- Skills-based routing and call blending
- CTI screen-pop with built-in CRM
Recording, redaction & speech
Every call recorded, transcribed and scrubbed of sensitive data.
- Every call recorded and transcribed automatically
- AI powered redaction of card numbers and health details
- Searchable transcripts
Live coaching
Listen, whisper, barge in, take over, see the agent's screen.
- Your supervisor picks the live call
- Whisper Prompts played to the agent receiving the call; the customer never hears it
- Agent status on a real-time board
Reporting & analytics
Real-time dashboards, historical reports, custom data feeds.
- Real-time and historical reports
- Canned and custom reports
- Routine secure data transfers and API access
What's under the hood.
Built-in CRM
Record-level detail on every interaction, included at no charge.
API & integrations
CRM integrations, payment processors, and custom API work built by our team.
Telephony
Run on our tier-1 carrier backbone, or bring your own voice services.
Numbers
Local DIDs, toll-free numbers and short codes for calls and texts.
Current and past customers & partners we appreciate working with
The numbers behind the names.
- running outreach for regulated and other industries
- 27 years
- since 1999
- collected in one year for a single healthcare client — up from $1M when the customer started
- $17M
- record year · 2017
- total cost per collected payment from those campaigns
- < 50¢
- same program
- calls and texts handled per year
- >15M
- platform · rolling12 month averages
Figures from campaigns run on CenterMaster; the case studies can be explored on our industry pages.
Questions we hear
Can we use only one module?
Yes. Start with one — a dialer campaign, say, or an ITR reminder flow — and add others when you need them. Everything runs on one platform, so adding a module doesn't mean a new vendor or a new data model.
Do you integrate with our CRM?
Yes. CenterMaster has a built-in CRM, and our team integrates it with yours through the API — Monday CRM, Hubspot and others. Integrations are scoped as part of our professional services.
Where is data hosted?
Hosted on our own servers in our data warehouse; recordings are stored with no time limit by default. More on our Security & compliance page.
Pick one module or all seven.
Tell us which part of your outreach is your greatest concern and we will show you our module designed to address your concern — and how the system functions.