OUTBOUND DIALER
Four dialing modes, calls and texts per hour you set, list controls that keep you inside TCPA — and caller IDs that don't get flagged as spam.
Four dialing modes. Pick one per campaign.
Set calls per hour and SMS per hour for each campaign, and the platform spreads the volume to match.
Answering machines are detected automatically, so agents spend their time on live connections.
Parse any list any way, then reload and redial the new segment right away.
We split the list you send into calling groups and give each group its own calling hours in local time. Change a group's schedule whenever you need to.
Answer rates dropped industry-wide after STIR/SHAKEN. We fix the sync between platform and carrier.
ONE CAMPAIGN SCREEN
Pick the dialing mode, set calls and texts per hour, and watch the list move from ready to connected. When a call ends, agents set the outcome plus any custom flags you need — and both come back to you in the reports.
CALLING GROUPS
Send us your data and we turn it into calling groups — by time zone, or by any segment you cut with the list filter. Each group gets its own calling hours in the contact's local time, and you can change any group's schedule whenever the campaign needs it.
Your list is split into calling groups — by time zone, or by any segment you cut with the list filter.
Each group dials only inside its own window, in the contact's local time: 8 to 5 Eastern for one group, noon to 2 Pacific for another.
Move a group's hours whenever the campaign needs it. The other groups keep their own schedules.
HEALTHCARE · MEDICAL EQUIPMENT · RESUPPLY
It depends on the list and the rules. Predictive paces calls to keep agents busy on large lists; progressive and power dial at a steadier, agent-driven rate; preview shows the agent the record before the call is placed. You choose per campaign, and we'll help you pick on the demo.
Yes. In preview mode the agent sees the record and decides when to place the call.
Yes. The dialer scrubs against internal DNC/DNT list.
A state or time-zone rule becomes a calling group with its own hours: the dialer calls that group only inside its schedule, in the contact's local time. Retry limits are set per campaign. Your policy decides the rules; the dialer gives you the controls. More on our Security & compliance page.
Bring a list and your calling rules. We'll show you the modes, the filter and the hourly limits on the call.
