AI POWERED CALL REDACTION
Every Call Recording, Card, Account, ID Number - GONE in Real-Time before playback.
CenterMaster uses AI to record every call, find sensitive data, transcribe and mask it in real-time.
Supervisors get a recording they can safely review; you get a record that holds up in court.
RECORD · TRANSCRIBE · REDACT · REVIEW
Redaction is Automatic in Real-Time. There is no button for the agent to (forget to) push!
Every recording is transcribed and scanned for sensitive data — card numbers, dates of birth and health details. Those seconds are masked in the audio and the resulting transcript before anyone reviews the call.
- 1 · Record Every call, every channel.
- 2 · Transcribe Our own speech recognition, automatically.
- 3 · Redact Sensitive data found and masked — audio and text.
- 4 · Review & coach A supervisor listens to a safe recording. A person coaches.
Agent: Thanks, I can take that payment now. Card number?
Customer: Sure, it's , expires .
Agent: And your date of birth to verify?
Customer: . It's for the .
REDACTED · 4 spans · Nothing sensitive to hear.
Who hears the sensitive part of a call.
Two protections work together: payments taken in the IVR or ITR keep card numbers away from the agent, and redaction removes what's left from every recording.
| Who | Card number | SSN / DOB | Health details |
|---|---|---|---|
| Agent on the live call | Hears it live | Hears it live | Hears it live |
| Supervisor & QA | Masked | Masked | Masked |
| Your auditors | Masked | Masked | Masked |
| AcuCall staff | Masked | Masked | Masked |
Move payments into the IVR/ITR and the first row goes blank too. A card number captured in the IVR is never heard by the agent and never stored in a recording.
WHAT "ANALYSIS" MEANS HERE
Three steps, and an honest boundary.
Speech-to-text, then pattern and context detection of PCI and PHI data, then masking. That is the whole analysis.
Transcribe
Our own speech recognition turns every recorded call into text.
Detect
Pattern and context detection finds card data (PCI) and protected health information (PHI) in the transcript.
Mask
The matching seconds are masked in the audio, and the matching words in the transcript.
It doesn't score emotions. It is not a robot grading your agents. Supervisors do the coaching; the transcript helps them find the moment that matters.
TRANSCRIPTION & SPEECH
Our own speech engines.
We built our own speech recognition and text-to-speech. The same engines read your IVR and ITR prompts, understand callers who say "make a payment" instead of pressing 3, and transcribe your recordings. Because they're ours and not rented from a third-party API, speech doesn't add a second per-minute bill to your campaigns.
Automatic transcription
Every recorded call is transcribed by our own speech recognition and becomes a redacted transcript.
Searchable transcripts
Find the moment that matters without listening to the whole hour.
Our own speech recognition (STT)
The same engine in your IVR/ITR flows and in your transcripts.
Our own text-to-speech (TTS)
Consistent prompts without a third-party voice bill.
Unlimited retention
Recordings are kept with no time limit by default, so older calls stay available for review.
Who it protects.
Your customers
Their data never lingers in a file.
Your agents
No one can accuse an agent of lifting a number from a recording.
Your supervisors and auditors
They review the call without becoming a liability.
Questions we hear
Does redaction catch everything?
No automated system should promise that, and we don't. On the demo we'll show you real examples — what was caught, and how it looks in the audio and the transcript.
Where are recordings stored and for how long?
Recordings are kept with no time limit by default, on AcuCall's own internal servers. More on our Security & compliance page.
See redaction on a real recording.
We'll play a call before and after redaction and show you exactly what gets masked — in the audio and in the transcript.