ACD · INBOUND · OUTBOUND · BLENDED
AGENTS THAT DO NOT SIT IDLE.
Skills-based routing, blended agents you assign to as many queues and campaigns you want and, whisper prompts and screen-pops telling the agent who's calling, from where and why - BEFORE they say "hello".
The right agent, with the right information, ready to help the caller.
ACD with skills
Route inbound calls to skilled agents, whether they sit in one location or many.
Call blending
Agents move between campaigns, both inbound and outbound queues automatically. Little to no idle time for agents, little to no wait time for customers.
CTI screen-pop
The caller's account is on screen before the agent says hello.
Built-in CRM
Record-level detail on every interaction in your reporting history which can be viewed real-time or exported to reports.
Local and toll-free numbers
As many local DID's and Toll Free 800, 833, 844, 855, 866, 877 (with 822 on the way) numbers as you want
SCREEN-POP
Who's calling, and why, before the first word.
A customer who replied "2" to a reminder text reaches the billing queue — and the agent sees the account and the text thread as the call arrives.
Questions we hear
Can one agent handle inbound and outbound?
Yes. That's call blending: CenterMaster moves agents to inbound queues when calls spike, and back to outbound dialing when they're free.
Do we need your CRM?
Up to you. The built-in CRM is there if you want it; if you have your own, our team integrates it through the API. See Services.
Show us your queues. We'll show you blending.
Tell us how inbound and outbound work today, and we'll set up routing and blending for your scenario on the call.