REPORTING & ANALYTICS
From the 40,000-foot view to one call.
Real-time dashboards, historical reports, and custom data feeds your finance team can reconcile.
ONE SCREEN, FOUR QUESTIONS
Answer rate, payments, agents, progress — at a glance.
The overview a manager checks first, with a way down to the campaign, the agent and the call.
Reports your finance team can reconcile.
Real-time and historical reports
Watch today's campaigns live, and compare them with last month's.
Dashboards by privilege
Admins and supervisors each see the dashboards their role allows.
Canned and custom reports
Standard reports out of the box; anything else, built for you.
Secure data transfers & API access
Reporting Services delivers your data to your systems on a routine schedule.
Campaign offer metrics
Measure the offer, not just the call.
Outcomes and custom call flags
Every call ends with an outcome plus the custom flags your campaign needs — and both come back to you in the reports.
OUTCOMES · CUSTOM FLAGS
Every call ends with an outcome — and your flags.
When a call ends, the agent sets the outcome and adds any custom flags that apply — the details your team needs to act on next. Outcomes and flags land in the report, and we send that report back to you.
More than an outcome
Not just connected or no answer: agents add every flag that applies to the call, in one step at wrap-up.
Flags set up for your campaign
Custom flags are defined for your campaign, so they capture exactly what your team needs to follow up on.
Sent back to you
Outcomes and flags go into the reports we send back to you, ready for your team or your own systems.
Questions we hear
Can we get raw data?
Yes. Reporting Services sets up routine secure data transfers and API access, so your finance team can reconcile against its own systems.
Who sees which dashboards?
You decide. Dashboards follow admin and supervisor privileges, so each person sees what their role allows.
Can you build a custom report?
Yes. Beyond the canned reports, our Reporting Services team builds ad-hoc and customized operational reports. See Services.
Ask for the report you can't get today.
Tell us the number your finance team keeps asking for. We'll show you where it lives in CenterMaster — or how we'd build it.