SMS & ITR
ITR (Interactive Text Response) turns a text thread into self-service: pay a balance, confirm a delivery, answer a survey, opt out. When a person is needed, the thread lands in an agent queue.
BUILD IT MONDAY. LAUNCH IT TUESDAY.
A CPAP replacement reminder and a get-out-the-vote reminder, built from the same blocks: trigger, message, question, action, hand-off. Change a branch, relaunch.
Send and receive on a new or existing local DID, a toll-free number or a short code.
Payments, refills, renewals, address changes, appointment confirmations and surveys — answered automatically.
STOP is honored automatically and the number is suppressed from the campaign.
Build once, run on voice and text.
Delivered, replied, paid and opted out — per campaign, next to your voice campaigns.
WHY TEXT
Anyone with young adults at home knows it: they avoid phone calls and text all day. Your customers are moving the same way — and they want to pay a bill the way they send a message.
For renewals, confirmations and add-on orders, the best response comes from a text or a call — not from an email that gets skimmed by subject line and left for later.
From Stephen Ward's notes on texting. Read the article
POLITICAL CAMPAIGN · GOTV · SMS
Yes. Depending on the campaign, numbers are registered under AcuCall or under your own business documents. We register both toll-free and 10DLC numbers — and walk you through it before anything is sent.
The flow sends an invalid-reply message: it says the answer wasn't one of the options and lists the replies it accepts, so the person can answer again.
Only with lawful consent for the kind of message you're sending. We'll help you check your list's consent basis before a campaign launches — and if the answer isn't good, we won't send.
Bring a real reminder, balance or GOTV list — we'll build the flow with you on the call.
