Credit card debt across the country is at an all-time high, and the federal government's cost of debt is at post-World War II highs. Customers are paying outstanding balances more slowly. Accounts receivable balances are rising, and so is the cost of funding them.
Whether you think we're on the edge of a soft recession, or that layoffs among the highest-paid workers are the latest sign things will get worse before they get better, how can you protect your business now?
A dialer built for AR
As I've said in earlier posts, our software and communications platform helps clients manage their revenue cycle. We also recognize that in times of economic uncertainty, debt rises along with defaults.
CM Recovery is our dialing platform, designed specifically to drive AR operations. With more than 20 years of operational and technical experience designing and running collection campaigns, we can help you put plans in place to reduce your 90+ day buckets and improve payment ratios, at a low operating cost.
Control wherever your team sits
We improved the platform with new out-of-the-box features for a team that isn't all in one room. Your collectors can work onsite, remotely, through a BPO or spread across time zones, and you keep complete control, as if they sat in the next cubicle. The supervision tools are at your fingertips:
- listen in, barge in or take over a call;
- see an agent's screen;
- play back call recordings;
- see every agent's status: idle, on a call, in wrap-up, at lunch and more.
Volume and lists you control
The CM Recovery dialer has several modes, and you set how many calls and texts go out per hour. Use caution, though. As you can imagine, people are much less likely to hold if the first thing they hear is "An agent will be with you soon, please hold."
List management gets the most out of every list with our Boolean list filter. Parse any list any way you want, keep your compliance rules in place, and immediately reload and redial the newly stratified list.
The whole operation on one dashboard
Management time is short, and that's fine. Our real-time dashboard shows your entire operation, from the 40,000-foot view down to a single campaign, so you can respond quickly as business needs change.
If you're looking to improve AR, give me a call. I'd be happy to discuss how we could work together, and if I can't help, I'll tell you that too. You can also see how we approach collections and AR.
